2-5 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 5 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
- Personal information we collect -
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
- Why we need your personal information -
We rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services.
- Information Sharing and Disclosure -
Information about my customers is important to my business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Compliance with laws. We may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
- Data retention time -
- Transfers of Personal Information Outside the EU -
We may store and process your information through third-party hosting services in Canada and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
- Your rights -
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) We will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
Yes! You will receive notification once we ship out your item and this will include a tracking #.
We use Canada Post Expedited parcel so you receive it :
Within GTA- 1-2 days; Regional- 1-3 days; National- up to 7 business days.
4-12 business days
*may take longer if held up in customs/public holidays/inclement weather
4-21 business days
*may take longer if held up in customs or inclement weather
We are based in North York, Ontario, Canada. If you choose to save on shipping and want to pick-up your order, you can definitely do so! Just enter the promo code LOCALITE and then we can arrange for pick-up times!
With every purchase, 10% of the profits are donated to a rescue organization. What we do is look at our total profits, take 10% of that, then donate to a chosen organization at the end of every quarter (or every 3 months). So for this year (2019),
April-June: paid 1st of July; SaveKoreanDogs.org
July-Sept: paid 1st of Oct; SOIDOG.org
Oct-Dec: paid 1st of Jan; FreeKoreanDogs (freekoreandogs.org)
Do you have any suggestions for rescues/organizations you would like to see us support? Let us know!
Yes, as long as:
- you contact us within 5 days of reciept
- you return the item within 14 days of receipt
It the reason for doing so is buyer's wrong choice, wrong selection of size, change of mind etc, all return/shipping costs are buyer's responsibility. This includes returning of the item as well as sending out of the new item. If it is due to our own error (we sent out wrong size, defect in craftmanship etc), we will be responsible for the costs.
Please contact us for all questions/concerns.